![]() In looking at all ISPs in the US, the average download speed came to 64.17 Mbps, which only ranks 15 in the world for downloads. Comcast even has a lower satisfaction ranking than the IRS. But as DSLReports noted earlier this year, its broadband service still ranks among the lowest in the industry. Comcast was also able to improve its score rankings in the American Customer Satisfaction Index, going from a score of 54 (out of 100) in 2016 to 62 in 2017. To its credit, the company announced in 2015 that it was creating 5,500 customer service jobs as part of a multi-year customer experience transformation. While encouraging, Comcast's ranking is marred by a history of poor customer service and implementing data caps in some areas. Ookla also credited Comcast with increasing the amount of DOCSIS 3.1 channels in order to deliver faster speeds to customers. ![]() "Over the past year, Xfinity has been aggressively seeding the market with advanced modems capable of bonding more channels, delivering a more consistent experience for customers," Ookla notes. ![]()
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